After taking a month to get settled into my new position at MineralTree, it’s finally time for our next Boston-area B2B Startup Marketing Meetup!

On July 16th, we’ll be hosting the 1st Startup Marketing Labs at Microsoft NERD in Cambridge.

Our first Startup Marketing Labs event will have experts on hand from different areas of startup marketing, including branding, PR, inbound marketing, automation, and other interesting topics. Together, we’ll explore our marketing challenges and exchange advice on how others have tackled them successfully.

Please let me know if you have any suggestions for topic areas or experts. More details to follow!

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My Last Day At CloudLock

by Nathan W. Burke on May 6, 2013

A little over four years ago, I went on an interview at a very early stage company in Waltham, MA called Aprigo. I remember thinking “these guys are super intense.” They were. And they are.

The challenge: create something out of nothing. Should be easy, right?

We were creating a product that was served from the cloud to help IT professional take control of their unstructured data (files). We then decided to create a version of the product for Google Apps, letting companies see how employees were sharing data in Google’s productivity suite. The thinking was that if a company was using Google Apps, they would still have files on-premise, so we’d give them “Aprigo NINJA for Google Docs” for free to help generate leads for the other product.

Then something funny happened. People wanted to buy the Google Apps version, and didn’t care about the other product.

The Pivot

Our CEO and founders made a decision: We’re going all in. 100% cloud. We were entertaining a name change, and since we were going to be offering security for data in the cloud, I came up with a name I really liked: CloudLock. It was a hard fight against candidates like Cloud Commander (the company’s founders all have a military background), but I think it’s a pretty good name.

Since then, we’ve been able to market and sell to the largest companies in the world that use Google Apps. In fact, we like to say “The largest Google Apps customers in the world trust CloudLock to secure their data.” That’s not just a tagline. It happens to be true.

The Decision

Four years is an awful long time in startup years. And while I continue to believe in the company’s success, it is time for me to move on. So after today, I’ll be taking a long, two-day vacation and will be joining Cambridge-based MineralTree on Thursday.

It’s a completely different market that will require a different set of strategies and tactics than what I’ve been doing here at CloudLock. And I’m ready for that.

Thank You

Though I hope to have thanked everyone individually at CloudLock before the end of the day today, I want to do it here, too. I’ve worked with incredible people at CloudLock and have learned a lot. I wish everyone continued success, and will be following the company closely as it becomes the #1 company people think of when they’re looking to keep information secure in the cloud.

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Our next Boston-Area B2B Startup Marketing Meetup will be held on Tuesday, April 23 at 6:00 PM at the Wistia offices in Somerville. More information:

Getting Personal with Video

Video is sexy, social and shareable. But that’s actually not why it’s such a powerful medium for business. Ezra Fishman will share how Wistia has used the personal side of video to drive their marketing efforts and build a rabid and loyal following.

And of course, pizza and beer will be provided.

Due to the size of the venue, we can only fit ~40 attendees, so there will be a cap on the number of registrants.

Note: Rather than having our 1st “Startup Marketing Labs” this month as planned, we’re going to wait until May, giving us more time to both find a large enough venue and spend more time planning and promoting the event. If you have suggestions for a venue that can comfortably fit ~80 attendees, please let me know.

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Cross posted on medium.

I don’t know why this touched a nerve today, but when I received yet another comment spam notification, I kind of blew up. The trigger:

The Goal of Comment Spam

For years, companies have hired “website promotion firms” to try to get their site ranked higher in search engines, and one tactic is to get as many inbound links as possible. As part of their ranking algorithm, search engines look to see how many sites link to a certain page and count links as “votes”. This is a vast oversimplification, but you get the picture: the more sites that link to your page, the more valuable that page seems to search engines.

And that’s where comment spam comes in. Companies will use software, scripting, and other brute force methods to send what appear to be comments from human beings, hoping that a blog or site author will publish said comment, along with a link to the commenter’s site. And since it’s easy and free to do, why not send the same comment to millions of blogs, hoping that at least some of them will fall for the hoax and publish a link back to a page? Just like email spam, it’s a numbers game.

Content Spam as a Larger Spam Strategy

Because setting up a web site and publishing hundreds of pages of keyword-laden pages is simple (if you don’t care about quality of writing), people will focus on a market, and will create content spam as bait, in the hopes that they will rise through the search engine rankings. The process:

Step One: Find a market that requires local services. In this case,  (I’m not going to use the term in text here, as these spam companies have a history of DDOSing anyone criticizing them). When you’re locked out of your house, there’s a pretty good chance you’re going to do a search for   + {whatever city you’re in}. This makes a perfect market for spammers.

Step Two: Build a cheap, basic website that can be repeated over and over. Since this is a numbers game, spammers focus on repeatability rather than quality. The example in question:

Look generic enough? Good. Because we’re going to be using this a LOT.

Step Three: Build a few pages that are lousy with keywords. Don’t worry about creating sentences that make sense. Focus on what people are searching for as they’re watching the dog chew up the couch from the back porch. They don’t care about spelling mistakes, they care about getting back inside!

Step Four: Build hundreds of these sites, all linking to one another. Just change “Boston” to any other city you can think of:

Step Five: Sell your services. Go through the yellow pages and call your target with an exclusive offer. Explain that you’re already bringing in x leads a month, and they’re begging for your business. We’ll make you the exclusive {job} in {city}, and you’ll already have a website. We’ll feature your phone number exclusively on a site that’s getting ###,### unique visitors per month.

 Step Six: Repeat over and over.

Summary

Some will say that this way of doing business is simply taking advantage of the search engines, and is completely valid. Maybe.

But by spamming blogs and web sites using comment spam to lift these content farm sites to the top of search engine results, that’s not okay. That’s crossing the line. And a quick BBB check tells us that the company behind this spam empire is up to no good:

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April Fools Day Sites Graded

by Nathan W. Burke on April 1, 2013

Every year, companies post April Fools Day pranks ranging from weak to hilarious. Here’s a quick roundup for April Fools Day 2013:

Site: ThinkGeek.com
Prank: Batman Family Car Decal Set

My Take: I don’t understand why people put little stickers depicting their family on their cars in the first place…what message are they trying to send? So making fun of the people that put the “look at me, I have a family” stickers on, while simultaneously highlighting Batman’s tragic upbringing is always good for me.

Grade: A


Site: Hubspot.com
Prank: Google Glass-like Sunglasses that allow marketers to find qualified prospects wherever they go.

My Take: Really, really well done. Though it would be a nightmare to have marketers stop you in the grocery store to offer an ebook, I often wish I could have these powers. Great job.

Grade: A


Site: Contactually
Prank: Um, something about cats, I guess.

My Take: Taken over by cat sorcerers? Lowest common denominator. Weak.

Grade: F+


Site: YouTube
Prank:  YouTube is really to “select a winner” of best video. They’ve closed the site for submissions and will announce the winner in 10 7ears

My Take: I don’t love it, but it’s kind of clever.

Grade: B


Site: Google
Prank: Google Nose. Smelling is believing.

My Take: At first, I didn’t love it, but I’m into it now. I like Google’s ability to make fun of itself, and the imagery and actual integration of the prank into Google search is a real commitment.

Grade: A-


Site: Twitter
Prank: Announcement of the new service Twttr, where you cannot use vowels

My Take: Meh.

Grade: C

 

I’ll keep adding if I see any other good ones.

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One of the best tools we have at CloudLock is an audit report. It’s simple: we run our app on a customer’s domain, and produce a report with a security score, showing them which 3rd party apps are installed in their Google Apps domain. We’ve found it to be much more effective than simply giving them access to a free trial. (I’ll create a post on this later).

About 2 weeks ago, I had a thought: We’ve done audits for companies representing hundreds of thousands of end-users. Why not go through the audit data to see what we find?  Maybe we could even get some good coverage.

Journalists Love Numbers

If you were a writer for a top publication, what would you rather have?

  1. A story about an obscure new feature in an app
  2. An advertorial-style puff piece from a company
  3. Real data that proves a theory, and results in analysis of a new industry trend that hasn’t been covered

3, right?

There’s a constant stream of new feature pitches that every writer deletes. Unless you’re Google or Apple, a new feature isn’t likely to be interesting enough to cover. But if you’re able to provide real, no bullshit numbers and an analysis that supports a point of view….well then you have something.

Have A Story

But don’t just stop at the numbers. Having numbers without a story is the same as a story without proof: it’s a start, but not interesting enough. Our story starts with a simple point of view:

Google Apps provides an opportunity for enterprises to transform the way they deliver IT. The platform extensibility and rich ecosystem of 3rd party applications allow employees to work the way they live. Enterprises can accelerate and multiply the ROI of Google Apps by allowing their employees to adopt the web and mobile apps that make them most productive.

In other words:

When companies give employees the tools they want to do their jobs, they’ll be more efficient. When companies move to Google Apps, they’re allowing employees to use any number of 3rd party apps to accomplish their tasks. Deny them those tools, and they’ll find a workaround. They’ll use personal accounts and unsanctioned apps, therefore taking control of company data out of the hands of IT.

We parsed the data of over 109,000 employees, and looked at the top applications installed in enterprises using Google Apps. What did we find? The top 20 apps are used to get work done.

The Result

20 Most Popular Cloud-Based Apps Downloaded into Enterprises – Forbes

From the article:

A perusal of the leading third-party apps downloaded to enterprise Google domains yields an astounding array of productivity solutions now being downloaded from the cloud, ranging from collaboration platforms to electronic signature services to presentation software to project management tools. (In addition, three non-business apps slipped into the top 20 list.)

The list of top cloud apps within the Google realm was recently compiled by CloudLock, a cloud security vendor. The list is based on research on more than 100,000 Google Enterprise end users to see what apps are downloaded the most in a corporate domain. CloudLock says it aggregated this anonymous data from its customers using its recently launched Community Trust Rating platform. Most of the apps are accessed via Gmail, GDrive files, Google Docs, or Google Contacts.

The Takeaway

You won’t always have huge, newsworthy announcements that the media will jump at. But if you get creative and have a point of view, it’s amazing what you can do.

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New Boston-Area Startup Marketing Jobs

by Nathan W. Burke on March 26, 2013

Because our Boston-area Startup Marketing Meetup has nearly 200 members,  I’ve been getting contacted by both recruiters and early stage startup companies looking to build out their marketing teams. I’ve experimented with this in the past, and I’ll try to keep open positions up to date on my ugly, often neglected site StartupMarketingJobs.com.

But again, a warning: The site is ugly, barely functional, and almost totally manual. If you’re interested in these jobs, your best bet is to just email me a resume/cover letter, and I’ll pass it along to the right person.

New Jobs

Sr. Manager, Digital Acquisition Strategy – Spartan Race
The acquisition team is responsible for designing and implementing end-to-end digital strategies and capabilities that will drive profitable growth and acquire new members. In this position, you will manage a large-scale digital acquisition program and implement digital acquisition strategies to drive a quality audience to conversion and optimal ROI. Full Details > 

Social Media Engagement Manager – Spartan Race
The Social Media Engagement Manager will be responsible for the development and execution of fan/consumer engagement across all social platforms. He/she will be charged with communicating with current and potential fans, delivering high quality engagement and cultivating relationships across all social channels to boost the amplitude of our marketing campaigns.  Full Details >

Email Campaign Specialist - Spartan Race
The email campaign specialist will create, manage and implement new e-mail marketing campaigns, including working with and coordinating product marketers, designers and copywriters to implement templates, copy, landing pages and offers designed to drive build attract Spartan Race participants. The specialist will manage end-to-end email campaign workflow – from conception and testing all the way through pressing to send. In addition, this position will be responsible for evaluating and communicating campaign results. Full Details >

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We’ll be hosting our monthly Boston-Area B2B Startup Marketing Meetup at Yesware in Boston. The details:

Presentations

How Startup Marketing and Sales Can Work Together

Ah, the relationship between marketing and sales. Whether the two departments are in a close, symbiotic relationship with perfect alignment or mortal enemies, the two must work together for any B2B startup to succeed.

Matthew Bellows, the CEO of Yesware will present his view of what sales needs to succeed, how marketing can fuel that success, and how the two can work together to dominate.

From one of Matthew’s previous presentations:

About Matthew Bellows

Matthew BellowsMatthew Bellows is CEO of Yesware. He is responsible for sales, product vision and strategic direction of the company. As a founder of the company, Matthew brings more than 10 years of extensive sales experience to the company’s goal of helping salespeople close more deals faster. Prior to Yesware, Matthew was the Vice President of Sales and Consumer Strategy at Vivox, the market leader in voice for digital worlds. He previously served as General Manager and Board Member at Floodgate (acquired by Zynga) and as Founder/CEO of WGR Media (acquired by CNET Networks).

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I was looking at Hacker News today, and saw an article entitled “Why I Finally Joined Mixergy“. I was only vaguely familiar with Mixergy, where Andrew Warner interviews entrepreneurs and others in the startup world, and the post piqued my curiosity:

After a year or two of coming over now and then, consuming content and looking around a bit, I decided to take a look at his interview archives.

Jiminy Cricket! There’s almost 700 interviews in there. While “getting rich quick from your startup” has been done to death, 700 hours of interviews with successful founders is something I’d really like to take in. Even if their advice never directly makes a difference in their startup, just listening to their stories can help me get a better sense of context for where I am in my startup. And that’s worth money.

Sounds like something I should take a look at. I went to the site and added my email address, and minutes later received this email:
A great email gets action. Here’s what I like about it:

  1. A direct, human-sounding subject line: “Can I ask you a question?”
  2. An immediate question that resonates and challenges me to look at what I need to improve upon
  3. A call to action that can’t be ignored
  4. Challenging reinforcement with “Don’t let your inner weakling keep you from doing this right now.
  5. “Don’t let me get away with sucking,” followed by links to rate the email itself.

 

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Personalization Gone Wrong: Check Your Email Templates

by Nathan W. Burke on March 7, 2013

This could happen to anyone, I suppose, so I’m not going to share the name of the person or company. A colleague got this email today. Let it be a reminder to make sure you have your email templates set up correctly.

 

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