Interview With Listnerd

by Nathan W. Burke on December 18, 2012

I am addicted to lists. In fact, “write Listnerd blog post” is on a list. I’m not joking.

I make lists every time I go grocery shopping, at the beginning and end of every work week, and at 7:00 am when I first get to work. I have lists on paper, in Google Sheets, in Asana, and in emails.

So when I received an email from a founder of Listnerd a few days ago, I was immediately interested. Here’s what he had to say:

We just launched a site called Listnerd.com. The URL is: http://www.listnerd.com
Listnerd is a new social media website based around crowdsourced lists. Users can create, share and explore interesting lists about the things in their life they care about. Like Pinterest and Formspring, the site is deeply integrated with Facebook, Twitter and Reddit and gives users the opportunity to list and rank everything.

I immediately had a dozen questions, so I conducted a short interview with a founder, Erling Andersen. Here’s the interview:

Marketing Startups:  The idea – Where did the idea come from?

Erling Andersen: The idea for Listnerd came when I was considering doing a website dedicated to beers. I’m a beer enthusiast myself, and I love belgian beers – especially Chimay Bleue. Anyway, I originally wanted to create a website called “Top 100 beers of the world” and just let people add and vote on the different beers on that list. When I started work on the initial design, an intriguing thought occurred: what if I could create a platform for collaborate lists instead? That way other people who were interested in rating the top wines, best cities to visit or even the best video games could take advantage of the work I was putting into making my “Top 100 beers”-list perfect. So that was the start of it really. 10 months later we launched Listnerd.com.

MS: What is different about your product than anything else that is out there currently?

EA: There are a few other list websites out there; like Ranker.com and Top10.com. In my opinion, they’ve got lists all messed up. On Top10.com, the users can’t actually submit list items – they have to select from pre-defined entires – and on Ranker.com, the ratings of each item on the list doesn’t influence the position of the item. It’s basicly just an article, disguised as a list. Listnerd changes all that; users can create lists, add items freely and invite their friends to influence the list. It’s a democratic approach to list making.

MS: What (if any) is your revenue model?

EA: Right now we’re still in public beta, but with time, we might introduce a number of methods of monetization. The obvious one is advertising, which we know well, having sold online ads since 2005. The second is affiliate marketing. Once you have a list with a thousand visitors per day telling which bank to prefer or which online store has the best customer service, well, that brings a lot of interesting options.

MS: What stage are you in?

EA: We launched the site in a public beta on the 15th of November 2012.

MS: How do you plan on acquiring new users?

EA: We employ a number of ways to attract new users. In short, it’s divided between doing traditional PR (we have a PR rep on our payroll), search engine optimization and focusing on relevant link partners that drives real traffic to the site.

MS: How many people are on your team?

EA: We’re two founders – myself and Jesper Thogersen. In addition to that, we’re currently two programmers and one project manager. So five in total; although not all are full time.

MS: What are some specific metrics that you pay attention to in order to determine success?

EA: We measure success in unique visitors, members and lists. The more unique visitors, the more members – and the more members, the more lists. At least that’s our theory.

MS: Who is your target audience?

EA: For Listnerd, we’re aiming quite wide. We call the site “Pinterest for lists”, just to give people an understanding of the opportunity that lists represent. They’ve never been done well enough; just like image collections until Pinterest.

MS: How did you arrive at your company/product name?

EA: We used a really cool domain name generator called Impossibility. We typed in “List” and it combined the word with thousands of postfixes. “Nerd” was one of them, and we figured it was a good enough name as any. Overall, I think people put too much time and effort into naming their startup. I mean, look at some of the biggest websites out there: Ebay? Craig’s List? Reddit? YTMND? Formspring? There is absolutely nothing about these names that say success. Yet they still prosper. I think the user experience creates the value attributed with the name; not the other way around.

MS: What is your team working on now? Improving existing functionality? Adding new features? What will we see in the near future?

EA: We’re primarily working on our responsive mobile version. We should have gone mobile first, and now we’re paying the price – having to adjust a huge website to small screens. It should be ready soon though – and hopefully in time for 2013.

MS: How do you combat spam? I could see this site being a big target for spammers, and was wondering if you have head to deal with that already, and how you plan on combatting those that would like to benefit from being linked from lists on the site.

EA: That’s actually a great question…

Spam is always going to a be a problem, no matter how you look at it. So for us, it’s not so much about trying to stop spam – we’re more focused on how we can control it. We’re fortunate to have written all of our own software, so there are no standarized spam bots that can attack us – and because we require either Facebook or Twitter login, the problem is limited to manual spam. In addition to all other measures, we have a team of 10-12 moderators who are trained to recognize and eliminate spam. We hope that’ll do the trick in keeping the spammers and so-called “SEO experts” away from Listnerd.

 

As is stated above, Listnerd is in public beta, and can be found at http://www.listnerd.com

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Join The Boston-Area B2B Startup Marketing Meetup

by Nathan W. Burke on December 6, 2012

Time for a new meetup group.

Once upon a time, I ran the Boston-Area Startup Marketing Meetup. It grew to over 300 members, but somehow the group disappeared. I tried halfheartedly to get meetup to reinstate the group, but had no luck.

So I’m starting over from scratch. The idea is simple, and started from me asking the following questions:

  • What are other startup marketers seeing for email open rates for newsletters?
  • What tactics are others using that are working to generate quality, targeted leads?
  • I get 90% junk leads when running display ads, but others must be doing a lot better. How?

The Boston-area is flooded with startups facing the same challenges, so why not get together once a quarter (to start) to share ideas and talk shop?

So I just restarted the meetup. And I’ve tentatively scheduled 1/16/13 as the date for our first meetup, and the location as Waltham (all subject to change, of course).

If you’re a startup marketer in the Boston-area, make sure to sign up for the group. We can all benefit from each other.

Thanks!

(Hat tip to Jay Neeley, who has a great list of Boston-area startups)

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This morning I was going through my RSS reader when I found a local startup called CustomMade.com, and after viewing  a few pages and their blog, I felt that I understood something about them that many startups lack: a clear and cohesive personality. And that’s not easy.

Personality is such an intangible, but you know it when you see it. And when it comes to a company’s personality, it has to be genuine. When manufactured, it just doesn’t work.

When we create content as startup marketers, we spend so much time focusing on our target constituencies, defining who we’re talking to. It’s easy to lose sight of who we are and what we sound like.

I’d like to use CustomMade.com as an example of a startup that does a great job of clearly and consistently showing who they are through both language and design.

What Is CustomMade?

You may not have heard of CustomMade (I hadn’t until this morning), but a visit to their home page clears that up. Not only does the text at the top of the page clearly state “CustomMade is the world’s largest matchmaker for custom goods”, the design and imagery scream out what the company does. You see a cluttered wood shop with, well, custom made work everywhere. You can tell that this is a site for expertly made items that can’t be pulled off a shelf in a retail store. In a few blinks, I know what the site is all about. I can’t tell you how difficult that is.

Scrolling down on the page brings you to the “How it Works” section:

Quickly scanning the text and looking at the images, I see that CustomMade is a matchmaker between people wanting expertly-crafted, one-of-a-kind items and the artisans (is that even still a term?) that make them. Look at the image of the “maker”. A great image showing someone meticulously crafting….um, something. It definitely sets the right tone.

Let’s move on to the “About” page:

Right on the about page (and larger than the photo of the founders) is a huge hero shot and video of someone hand-crafting something. It’s a great shot. And the main message is big, clear, and aspirational.

How about an individual maker’s portfolio item page:

Now that is a beautiful pen. If anyone is looking for a last minute Christmas gift for me……..

Moving on to their blog:

The language and imagery here set the tone. Warm, beautiful, elegant, personalized…just a few of the words that come to mind.

And another that comes to mind: expensive. And I don’t mean that in a negative way. Instead, when you think of a marketplace for goods like an eBay or etsy, it feels transactional. The auction or buy now setting gives the feeling of pressure and even competition. Contrast that feeling with what you feel on CustomMade. It feels like you can slow down and talk with a maker one-on-one. There’s no rush.

Because the average price of an item made and purchased via CustomMade.com is around $1,500 (source: Boston Globe), the experience has to be different than a typical, transactional, “buy now or it’ll be gone” online shopping setting. Think of any high-priced, luxury item that you’ve purchased (or wanted to). The setting has to be one where you feel comfortable and can trust that you’re making the right decision. They pull it off.

Conclusion

Creating a personality for a startup is tough. It involves both art and science, tangible and nuance. And though it may not be easy to calculate the ROI of personality, it can make all the difference.

 

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Please Vote for CloudLock in the Tech Trailblazers Awards

by Nathan W. Burke on November 26, 2012

A little shameless self promotion never hurt anyone, right?
Screen Shot 2012-11-26 at 8.40.11 AMCloudLock has been added to the shortlist of finalists in the cloud category of the 1st Tech Trailblazers Awards. From the site:

The Tech Trailblazers is an exciting new awards program.
It’s global – Entries are welcomed from around the world, from Hawaii to Istanbul, from Finland to Australia. Innovation lives everywhere, and we’d like to hear about and reward the finest.

It’s focused on enterprise technology startups only. For the first year of the awards we are focusing on: big data, cloud, infosecurity, mobile, networking, storage, sustainable IT, emerging markets and virtualization. And as a separate category recognising startups in these technology areas from emerging markets.

You can vote for CloudLock here, and thank you!
Screen Shot 2012-11-26 at 8.50.32 AM
Click the yellow button in the upper right of the award site

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Weekly Startup Marketing Reads and Jobs

by Nathan W. Burke on November 7, 2012

I’ve been bookmarking startup marketing related news this week to make sure I had a post. I’m trying hard to get back into the habit of blogging again. Here goes.

Startup Marketing Articles

NameMesh.com – The easiest way to find an available .com domain name (via /r/startups) – Put in a couple of keywords, and the site will return available .com domaine name suggestions.

Why “The Culture of Failure” is Imperative to Startup Communities – (Mark Suster’s Both Sides of the Table) – Examining how a tolerance of failure is necessary in a thriving startup community.

The Risks of Growth Hacking and How to Build Authentic Sustainable Growth (Sean Ellis) – Getting to the “must have” experience that will drive user growth.

Startup Marketing Jobs

VP of Marketing – CustomMade – This individual will drive the development of CustomMade’s overall brand, voice and quality of communications. They will strategically lead and scale our team of extremely talented acquisition, retention and community-focused marketers. They will manage strategic planning, brand positioning, brand voice, and campaign execution. They’ll also collaborate closely with our Product, Design and Development teams to ensure seamless and efficient workflow practices.

Product Marketing Manager – Subversion/Git –  Assembla is looking for a product marketing manager for our Subversion and Git Initiatives. The job goal is to take advantage of Assembla’s position as the world’s best Subversion host, and make us the dominant Subversion host (with the objective of reaching 1M users).

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My article “How the Cloud Changes the Way Employees Expect to Work” is now on WIRED.

From the post:

We’re in the middle of a fundamental change in the way people work.

The Old Way of Working

If you’re not right out of college and have had an office job for a while, you’re probably familiar with the following process when starting a new job:

  1. Sign a bunch of forms so you can get paid
  2. Read through a giant company policy packet to all the things you can’t do
  3. Have someone show you the applications that are available to yo see u to do your job
  4. Get training on how to use the apps

You were expected to adapt the way you work to the company’s processes. If you were used to Lotus Notes and the new employer used Microsoft Exchange, you had to adapt the way you work to fit within the company-approved policies and applications.

In fact, companies had something called an Approved Application Policy, which listed all corporate sanctioned applications that employees were allowed to use to accomplish tasks. If an employee wanted to use software not listed in the policy, they would follow a process to ask for permission to have an app added to the policy. If IT deemed it necessary, they would add the application. If not, using an unsanctioned app could lead to termination. Though it seems like a quaint, time-consuming process, this is how IT could ensure that only vetted applications could access corporate data.

The New Way of Working

Now, with trends like Bring Your Own Device (BYOD), employees expect to be able to access their data and apps from any device, any time, without constantly asking for approval. Workers expect to be able to wake up and check email from their own laptop or tablet, edit documents on their smart phones on the way to the office, and access the same data and apps on their employer-owned computers. The notion of being only able to work from the office is seen as ridiculous, and cripples productivity.
Read more: http://insights.wired.com/profiles/blogs/how-the-cloud-changes-the-way-employees-expect-to-work#ixzz2Ba15Wwcx

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Startup Marketing Roundup: 10/16/2012

by Nathan W. Burke on October 17, 2012

I’ve been knee-deep in creating content for our new product launch on 10/22 at Gartner Orlando, but thought I’d take a break to do a quick roundup of the latest startup marketing news. Here goes.

  • Why Growth Hackers are Taking Over Startup Marketing (technori) – There are two primary reasons startups fail. The first is they create a product no one cares about, a solution that doesn’t meet a need for a large enough market. This is a problem the Lean Startup movement has been working to solve. The second problem is they don’t know how to get customers. While they probably pay attention to traffic, the number of users who sign up, and the amount of revenue they generate, it’s likely they don’t know what happens in between. And even if they do, it’s likely they aren’t sure what to do about it.
  • As a startup CEO what is your favorite productivity hack? (reddit.com/r/startups) – A list of how startup CEOs get things done.
  • 90 Tips on Preparing for SxSW (SynopsiTV) – I’ve always wanted to go to SxSW, and these are tips on how to make the most of it.
  • How to Build a Startup (EP245) – A video from Steve Blank on the basics of Steve Blank’s famous Customer Development process, where entrepreneurs “get out of the building” to gather massive amounts of customer and marketplace feedback, and then use that feedback to continuously iterate and evolve their startup business models, improving the chances of success at every step. It plugs a class. Not sure if it’s any good, but it’s Seve Blank.
  • 10 Startup founders speak at MIT, live stream   a free one-day event featuring talks by startup founders at MIT’s Kresge Auditorium
  • Hours for Equity – a website that matches startups and job seekers… what do you think?
  • How to do a great product promo video for less than $200 (Kickoff Labs)

Some awesome startup marketing articles.

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I just received an email about a new startup marketing position at Labtiva in Cambridge:

Labtiva is seeking a talented individual to serve as Marketing Manager to design and implement a wide range of marketing strategies intended to drive user acquisition of ReadCube. While consumer outreach is the main focus of this role, you will also help develop communication materials for other key constituencies including venues, advertisers and agencies. Your background should demonstrate proven success in creating and delivering high-­impact consumer Internet marketing programs. The ideal candidate will be comfortable in a fluid start-up environment and will bring an energetic, fun and creative approach to their work.

This job will be based in our headquarters in Cambridge, MA. We offer a competitive compensation package, equity and benefits.

Key Responsibilities

  • Design and own marketing strategy and manage day-to-day implementation of programs
  • Drive user acquisition, maintain relationships with users
  • Identify affiliate and referral marketing opportunities
  • Build brand recognition in community
  • Manage online advertising, SEO and PPC campaigns
  • Identify KPIs and meet them; track results with web analytics and other tools
  • Keep tabs on market feedback; hone value proposition
  • Oversee PR and Event marketing efforts
  • Evangelize ReadCube and Labtiva in the scientific research community

Requirements

  • Bachelor’s degree
  • 3+ years of relevant experience in a Marketing role, preferably in a software company. Previous startup experience or experience in the sciences or academia would be a huge plus
  • Strong analytics skills, creative thinker, and strong business acumen
  • Excellent written and verbal communications skills
  • Comfortable in a startup environment

About Labtiva

Labtiva is a Cambridge, MA based software company that operates ReadCube, an application that helps researchers manage and discover relevant literature in their fields. We are funded by Digital Science, a division of Macmillan Publishers LTD.

If you’re interested in this position, apply to: m.mctaggart@digital-science.com

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Monday Morning Startup Marketing Reads

by Nathan W. Burke on September 10, 2012

I’m giving myself 15 minutes when I come in each Monday morning to go through my RSS reader to list interesting startup marketing related reads. Here goes.

Time’s up.

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Weekly Startup Marketing Reads

by Nathan W. Burke on August 31, 2012

In an attempt to write more frequently here, I decided to come up with a weekly wrap-up of articles related to startup marketing. Here goes.

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