The First Six Steps Of Getting Your Startup Noticed

by Nathan W. Burke on May 28, 2009

Let’s play a little make believe. Let’s say you just started a job at a startup company that is in stealth mode. Your job is to promote the company and get it noticed online, and today is the day to get started. But where do you start?

I’ve been in that situation before, and had to fumble around in the dark to figure out the answer. Though I definitely do not claim to be the world’s foremost expert on startup marketing, I think that I can share some tips that should be useful to a lot of tech startups out there. With that said, I’ve compiled a quick and dirty set of steps to get your startup noticed.

Step One: Submit To Directories

Since inbound links increase google rankings, and since it can often take a while for directories to index your site, do this NOW. Here’s how you get started:

  1. Google- Yep, good ole’ google. To add your site to google go to: http://www.google.com/addurl/
  2. Yahoo– Go here: https://siteexplorer.search.yahoo.com/submit and add your site and feeds.
  3. Go2Web20.net– A flash-based directory of Web 2.0 Companies
  4. CrunchBase– TechCrunch-owned wiki of startup info
  5. KillerStartups.com– A startup directory that is updated daily
  6. Vator.tv– A site dedicated to videos of startups
  7. SimpleSpark– Another directory focused on web apps
  8. TradeVibes– A directory focused on the business side of startups

Step Two: Land Grab

Now that you’ve done the submission thing, time to go out and get some accounts for your startup. Here’s what you should get:

  1. Twitter– Head over to twitter and register an account for your startup’s name. You’ll be using this later.
  2. Flickr– Get a flickr account with your company’s name. You’ll first have to get a Yahoo! ID, which is another good thing to have. You’ll use this account to store all your photos.
  3. StumbleUpon– Might as well grab it, right?
  4. Mixx– A personalized news service…you might use this, but it doesn’t hurt to grab the name
  5. Vimeo– An excellent video-hosting service. You’ll create a channel here.
  6. YouTube– Another video hosting service you might have heard about…..another channel
  7. FriendFeed– A lot like twitter, but this is more of an aggregator than a communication service.
  8. Delicious– A social bookmarking service
  9. Diigo– Another social bookmarking service
  10. Ustream.tv– A video streaming site
  11. Facebook– Create a page for your company

And on and on. There are tons of these. Get an account, and on each one, fill out your profile and add a link to your site. Boom. Instantly you have 10 links to your site.

Step Three: Find Your Audience

All right, now you’ve got some accounts. Good. Now let’s find where your target audience is.

  1. LinkedIn- Find out if there are groups that contain your target market, and find out what they’re talking about. Don’t immediately bust in and start shilling for your product/service. Instead, see what the issues are, and if you’re able to pitch in, that’s great. If not, just start learning what these people are talking about and that will help you: a) figure out new product features b) find things to write about c) understand whether your offering makes sense.
  2. Facebook– Again, look to see what people are talking about, and try to help out.
  3. Reddit– Search through the subreddits to find one that speaks to those that your product will serve

Just like the directories abd services above, there are many, many places to find your audience. Get out there and learn what they’re talking about.

Step Four: Create Some Content

Armed with the knowledge of what your target users are after, start writing some blog posts. Create some videos. Fire up a podcast. Talk to their problems, interests, pain points, etc. It’s okay to mention your product, but no one wants to listen to an infomercial. Just remember to behave like a human being, not just a pitchman. Make it relevant and useful. My favorite way to think of this is to imagine your content being sponsored by your company rather than all about it. Write content your company would want to sponsor.

Step Five: Promote Said Content

Again, this has to be relevant to your audience and not just a thinly-veiled commercial, as BS just won’t fly when you’re trying to promote your content. In fact, it’s better to not promote your content if it is just product spam, as it is better for your content to be ignored than to have it ripped apart as spam. With all that said, if you have something worthy, promote it.

  1. Get a bit.ly account- Bit.ly will shorten your URL into something more digestable by twitter and the like, and it will give you stats.
  2. Add analytics to your site- I like google analytics as it is free and very full-featured. Sign up for an account, add the site, grab the javascript code and verify that you’ve installed the code properly. Then you’ll be able to start tracking.
  3. With analytics installed and a small URL, go to your twitter account and mention your new post, along with the bit.ly URL.
  4. Bookmark and categorize the post in Delicious
  5. Bookmark and categorize the post in Diigo
  6. Add your post to Digg and Reddit in the appropriate category
  7. Add your post to StumbleUpon

If you have created video content, make sure you add it to:

  • Your facebook page
  • Your YouTube account
  • Your vimeo account
  • Your blog

Step Six: Reach Out To Bloggers

I wait until step six for this because you want to have some real content out there before you start pitching your startup to bloggers. Take it from me, I want to see that a company has its stuff together, has blog posts, some real content, etc. before I cover them. It makes them more real. That said (and assuming you’re a tech startup), start reaching out to:

If you’re not a tech startup, replace the above list with the influential blogs in your space. Go to AllTop, Blogged, and a multitude of other blog discovery sites and find the blogs that cover what you’ll be offering. Start following their blogs and commenting on their stories. That way, when you’re ready to launch or have news, you’ll have already built something of a relationship with them. The bigger the blog and more influential, the lesser the chance that the author will take the time to get to know you, but it shows them that you’re not just someone carpet bombing bloggers in order to get coverage. And again, be human. Write a quick email letting them know that you follow their blog, and that you’re launching a startup that would likely be of interest to their readers. Give them the quick intro and a link to what you’ve got. And DO NOT, I repeat DO NOT come off sounding like a press release.

I’d suggest only reaching out to the biggies when you’ve got real, substantial news. Don’t reach out to TechCrunch when you’ve added a blog post, since your blog post just isn’t important enough to warrant coverage there. Do reach out when you release your product.

Summary

As you can tell, there are no magic bullets here. You really have to do the work, create content, and form relationships with people if you want to get noticed online. But this should give you a pretty good start.

Again, I need to stress this: None of this will work if you don’t have good content that is interesting, new, and appealing.

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How Much Leeway Do You Give To Betas?

by Nathan W. Burke on May 28, 2009

I saw the news today that ImindI, after giving away 1000 invites to their beta on TechCrunch, accidentally deleted all user accounts. Whoops. ImindI’s CEO Adam Lindemann sent out an apology email:

Dear Friends of Imindi,

Yesterday, we were featured on Techcrunch and many of you were kind enough to sign up to the service. Unfortunately, we had not prepared sufficiently for the demand on our servers and then with some human error we accidently deleted all the user accounts. Darn.

We would ask that you forgive us and sign up one more time as members of Imindi. We will set you up with a clean account which we hope you will enjoy using to collect your thoughts and share them with like-minded people.

We are extremely embarrassed by this mistake and we have purchased more capacity and instituted safer backup processes to handle the increased demand to prevent a recurrence of this incident. It’s a private beta, and it will be a while before this service is ready to be launched in public but we hope that you will be kind to Imindi as she grows.

When I see an invite-only beta and sign up, I assume that there are going to be problems. There will be bugs. There will be weirdness. I don’t assume that all the user accounts will be deleted, but I do expect that things won’t be perfect.

That’s just the nature of betas. If a company were to wait until everything worked perfectly, they’d never ship a product. And shipping something buggy but solid is a great way to get user feedback, feature requests, etc.

I think the ImindI situation is a different animal altogether, as it wasn’t the product that was buggy. It was a lapse in preparation for scale along with some human error. But again, it’s a beta, so you can’t be too upset. Instead, I think the interesting question is: Do you only have one chance to get the launch right? Will people invest the time to start over?

I know that there were only 1000 accounts, so the scope of the problem is super-small. But looking at TechCrunch readers, these are the early adopters, the evangelists, the influencers. Whatever title you wish to apply, these are the people that either make something popular or they’re the people that tell their friends not to bother.

With only 1000 accounts and probably triple that number on the waiting list for an account, I’m guessing this won’t be a problem for ImindI at all. But I want to ask you:

  • How much leeway to you give to betas?
  • If your account was deleted, would you start over again?
  • Or….does it really depend on how much time you spent on the app in the first place?

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How Important Is Comparison?

by Nathan W. Burke on May 26, 2009

I was writing a post for one of my other blogs about Software As A Service (SaaS), when something hit me. Let me back up a little bit so I can explain.

When people write about the advantages of software as a service vs. on-premise, installed software, they generally talk about:

  • Time to value
  • No up-front costs
  • No additional hardware
  • No patching, upgrading done by the customer (the vendor handles that)
  • Accessibility- Just log in, it doesn’t matter what computer you’re on
  • Scalability

The list goes on, but those are the big ones you hear from proponents of SaaS. But one of the most interesting things I see is the availability of massive amounts of live data. Since SaaS companies maintain and track data from their members, they could easily provide aggregate, anonymous data to their users. Let’s say you’re using a SaaS CRM package and you’re curious about how you’re doing compared to others in your industry. You could see things like:

  • How is my average lead-to-customer conversion time?
  • How is my average lead-to-customer conversion time compared to others in my industry?
  • How is my average lead-to-customer conversion time compared to others in my industry that are the same in company size?

With this data available, it would be easy to compare your company to others with any number of additional filters. So that begs the question: how important is comparison?

Well? How important is is?

That’s one of those questions that causes an immediate reaction in me. I want to quickly answer "well, yes, it’s very important," but I’m not sure why. I think that comparing ourselves to others is kind of a built-in, inescapable human trait. We compare how much money we make, how tall we are, our looks, our house….essentially everything with everyone else around us. The entire notion of competition is just a big chance to compare our skills with others.

But why?

If we take emotions out of the equation – which is easy to say, I realize – the simplest answer would be to guide positive action. For instance, if I’m only healthier than 10% of the population, knowledge of that could make me decide to do something about that. On the other side, if I’m smarter than 97% of the population (again, just as an illustration), that could make me want to maintain that standing and aspire to get closer to 100%.

But something about that is unsatisfactory. If the only benefit to comparison is guidance for positive action, it seems like there is a negative ROI. I mean, we spend so much time comparing and really don’t do much with that comparison data.

So I must be missing something. Is there value strictly in knowing how we compare regardless of what we decide to do with that knowledge? 

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Results from the 2009 SaaS Marketing Survey

by Nathan W. Burke on May 22, 2009

I’ve just recently started to read SaaS University, a site dedicated to SaaS business info, and today saw the results of the Softletter 2009 SaaS Marketing Survey. The survey covers the highest to lowest budgeted marketing programs at SaaS companies. Since I am a marketing guy at a SaaS company, these numbers were very interesting to me. So here goes.

Projected Marketing Budget Increases

Webinars took the top slot, as survey respondants also said they were the most effective marketing program. PPC campaigns took the second spot even though PPC efforts were rated last in effectiveness. SEO came in third, which makes sense as it has a high association with PPC campaigns.

Projected Decreases

Hmmm. I wonder why customer concern surveys are getting the axe. Are they just not producing results, or are they just easy to cut since they’re seen as a cost rather than a marketing tool. I’m really curious as to how many SaaS companies out there are really spending money on podcasts. Sure I’ve seen a few out there but not that many, and what are the costs? Additionally, what’s the cost of an official business blog? Unless these companies are associating a dollar figure with time spent by those producing the content, I’d be curious to see what they’re spending on.

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After several false starts, we really are going to have the first Boston-area Startup Marketing Group meeting on June 16th in sunny, historic Waltham MA. And unlike the previous shots at having meetings, we actually have a venue this time! Depending on the turnout we have two options…if there are 25 people coming we can have the meetup at my office here at Aprigo world headquarters at 460 Totten Pond Road. If we have an even better turnout, we have a sponsor that is willing to hook us up with a bigger space. Depending on the turnout, I’ll send venue information when the date approaches.

The details:

6:30-7:00- Networking- Come on in, introduce yourself to other startup marketers, trade business cards, etc. 
7:00-7:25- Getting Your Startup Noticed Online– Nathan Burke (the guy writing this who has now switched to the third person) will give a presentation on getting your startup noticed online. This will be a blend of his Podcamp Boston presentation on “Discovery: How People Find Blogs, Video and Podcasts They Love & What That Means To You” and his posts on MarketingStartups.com 
7:30-8:30- Open Forum– Hey, it’s our first meeting, so let’s talk about the issues you’re facing as a startup marketer and how we can help as a group. We can talk about future meeting topics, future speakers, etc.

Again, I will send out more details when the date approaches. If you have any questions, feel free to email me at nathan at aprigo dot com.

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Is SaaS Consolidation Inevitable?

by Nathan W. Burke on May 15, 2009

Sramana Mitra has an article on Forbes.com today predicting that SaaS consolidation is highly likely, and wonders whether that’s a good thing.  From the post:

The global recession, which has forced companies to cut operating costs and streamline information technology operations, has been something of a boon for the software-as-a-service sector, with major companies turning to cloud computing. Thus, I expect to see acquisitions in the SaaS space this year. SaaS companies like NetSuite, SuccessFactors and Citrix, which all recently reported solid quarters, are likely targets. Let’s take a closer look.

and

My concern remains that we may be moving towards yet another "too big to fail" industry structure. If HP, IBM, Cisco, Microsoft and Oracle go around acquiring everybody and their mother, we’re in for stagnation in innovation, a precarious concentration of industry power and leverage at the very tip of the pyramid, and an overall undesirable structural evolution.

SaaS is an opportunity for smaller companies to accumulate their own muscle, roll up their own smaller kingdoms and create an alternative power structure. I would much rather see that happen, than an accumulation of everything that matters into one of the five largest players!

Interesting article, and I understand this is really an opinion piece. She would rather see smaller companies in the SaaS sector. I get it. But when it comes to consolidation, remember, it’s a choice. Small SaaS companies don’t have to agree to be acquired by the big dogs. While some companies will choose to sell to a bigger company, others out there will stick it out on their own. I agree with her outlook: with SaaS taking off, there will definitely be a wave of acquisitions. It just makes sense. But this, like any other trend in tech, will be a self-fulfilling cycle. People see that SaaS is hot right now and form a SaaS business. Bigger companies acknowledge that the trend is hot and start acquiring SaaS companies. Other people see that SaaS companies are being acquired and decide to start their own SaaS startup.

It reminds me of the time of internet company acquisitions when "we’ll build something, get users for free, then Google will buy us" was a viable business strategy. Seems like a crazy idea now, right? The reason people tried that strategy is that it was working for others. Bigger, more established companies were acquiring tiny startups just because they had users. This led to a new wave of companies that counted on the acquisition trend to keep on going. When it stopped, companies were faced with a difficult challenge: find a way to make money with all these users. Those that were able to find a way to do that survived. The rest vanished.

I think the same thing is going to happen in SaaS. There will be a wave of acquistion followed by a wave of new SaaS companies looking to be bought out simply because they’re SaaS based. The big guys will stop buying them out just on the basis of SaaS, and the small SaaS companies will have to figure out how to make it on their own.

But hey, I could be wrong. It happens.

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Startup Marketing- Where Do I Begin?

by Nathan W. Burke on May 1, 2009

No, this blog isn’t dead. It was just taking a long nap. Over the last month or so, posts have been minimal as I have been working on the marketing plan and strategy for the b-to-b startup company I’m with now. Though we’re currently in private, invitation-only beta, I’m working on the plan for our free version. We’re developing a suite of SaaS tools for IT managers that lets them take control of their unstructured data. Vague enough for you? Sure. But we’re not ready to give away too many details yet.

Anyway, in a few short months we’ll be opening up a little bit more, giving people the opportunity to try out a free version of our offering. As a result, it’s my job to find ways to get people to sign up. Since our current site gives almost no information whatsoever on what we’re eventually offering, I essentially have a blank slate. That’s awesome. So let me give you, the startup marketer an idea of where I’m starting out.

1. Understanding the market– Notice I didn’t start with understanding the product. That was a conscious decision. See, the product isn’t fully built yet, so it’s impossible to understand it. Instead, my focus is on understanding our market- in this case, mid-market IT managers with an abundance of data and a shortage of time. These are the people responsible for keeping all the data on their network secure, backed-up, and accessible by the right users and groups.

2. Understand the market pain– This market is incredibly short on time and budget. They need to understand problems before they happen, and need to solve them quickly when the inevitably occur. A few examples

  • Understanding user and group access- With all the data on the network, IT managers need to know which users and groups have access to which data. Should everyone have read-access to the HR folder that includs salary information?
  • Knowing what kind of files are on the network– Is there an MP3 folder on your corporate network taking up valuable space (and letting users share music in a less-than-perfectly-legal way?)
  • Staying on top of storage usage– Which users and groups are taking up the most space and why?
  • Planning for the future– When you know the growth rate of your network, you’ll be in a lot better shape for capacity planning, backup analysis and so on.

3. Find your target– Starting from the pain points above, I’ve been looking to find where the potential customers are. To me, this is a process consisting of:

a. Keyword Research- We’re using Hubspot, an inbound marketing SaaS product that is great at helping b-to-b companies understand where their potential customers are and what they’re looking for. I’ve started with a small list of keywords, and it’s grown to a few hundred.

b. Visit blogs and forums- When I see someone post a question like “how can I find out how to save money on network storage?” I’ll go to the forum and check out how the conversation goes. This isn’t an opportunity for me to jump in and say “Hey!! We’ve got something that will solve your problem,” as that’s both lame and useless. Instead, the real value is understanding how people are currently solving the problem and getting acclimated with those that will be using your product eventually.

4. Plan your content- Since we’ll be primarily a low-touch sales organization highly focused on inbound marketing, it’s essential for us to create content for the search engines. I cannot stress enough the idea that you should start early, and put something out there even if it is not perfect. I’ve spent hours on writing copy, only to have it fall flat. Instead, figure out what you want to write about, get feedback, and put it out there. For our free offering, we’ll be focusing on one main feature, so instead of trying to cover everything, I’m focused on that one part of the suite.

In fact, I’ll be writing copy today for something that won’t be available until June. My first thought was: “why would I do that? If people get to the content, decide they love the idea and then find out they can’t use it yet, won’t they be angry?” I then realized that, sure, that could happen. But if I can get them to sign up to be notified and they are still having the same problem when we launch, I think they’ll be more interested in solving their problem than griping about the fact that we weren’t ready when they first heard about us.

5. Create whether or which content- When you have a product or service to sell, prospects will come from two camps: whether or which.

Whether– These are people trying to decide if they need the product. For instance, a generator is an item people wonder whether they really need.

Which– These are people that have already decided they want the product, they’re just deciding which brand or version they want.

Whether content usually focuses on the benefits, where which talks to points of differentiation.

———————

All right, enough talk for now. Time for me to actually practice what I preach.

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Excellent Marketing Gimmick: mirRoR Placement

by Nathan W. Burke on March 20, 2009

A few moments ago someone walked into the Aprigo offices with what looked to be a gift. They were looking for the CEO and said they had something for him. Well, it turned out to be the cake you see on the right. They were here celebrating the 5th birthday of Ruby on Rails.

The people were from a company called mirRoR Placement, a recruiting company that only places Rails developers. After explaining who they were and why they were there, they left us a onesheet and a fake ruby. From the onesheet:

Our focus has always been Ruby on Rails.
This has always been our one and only specialty.
We recruit only Rails developers because it is what we know, enjoy and love.

We started as Rails programmers ourselves.
While developing our own web, social, and mobile applications, we fell in love with the Ruby language and Rails framework. Our own experiences and participation in the develioper community have uniquely qualified us to identify and evaluate talented Ruby on Rails Developers for your venture

We made our own recruiting rules.
Clients and candidates alike have commented on the unusually positive experience they’ve had using our recruiting xservices. Since we had no formal training in recruiting, we decided to do things differently. We believed open and honest information was best for employers, developers, and ourselves. No blind resumes.

Very, very cool.

Sure, it was a gimmick. But it was also a real demonstration of their commitment to their specialty. They are really all about Ruby on Rails, and that’s immediately apparent.

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Putting My Money Where My Mouth Is- New Job At Aprigo

by Nathan W. Burke on March 19, 2009

Well, it’s been a while. I haven’t posted in quite a while, as I’ve been waiting for this very day. See, this is my second day at my new job as marketing manager at Waltham, MA based aprigo.

I started this blog right after the last startup I worked at shut down. The idea was to share what I knew about marketing as it applied specifically to startup internet companies. It was also a nice way to connect with the kind of companies I wanted to work with on a consulting basis. I think the blog worked well in both respects.

Consulting was great, but the opportunity to work at another startup was simply too compelling. I just had to do it, and I am so excited about the challenges of building the marketing organization within a new company. So now it looks like this blog is going to make me put my money where my mouth is by actually doing what I’ve been evangelizing in order to start promoting this company.

But don’t worry. This blog isn’t going to turn into the cheerleading wing of my new company. Instead, I’m going to use this blog to show you what techniques I’m actually employing, what works and what’s not worth the effort. The best part is that I will start writing with more frequency here.

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The Business Of Community Networking

by Nathan W. Burke on March 5, 2009

On March 24-26 here in Boston, there will be a conference entitled “The Business of Community Networking“. The overview:

We have designed the one marketing event that you can’t afford to miss – a best practice conference to create social networks and measure ROI of online marketing. Help your business interact, network and exchange knowledge using social media, reach new customers and make your performance soar. After three days of premier content delivered by over 25 talented speakers and panelists, you leave with a plan to take your company’s marketing to a whole new level.

I’ll be there covering the event, and the agenda is available here. Some of the sessions planned include:

  • Identifying How Personality Drives Word of Mouth Marketing for Your Online Community – How To Develop a Successful Online Community
  • Developing a Community Networking Strategy – Steps to Take
  • Best Practices in Social Media Strategies
  • The Chicken or The Egg: The Real Deal About “Viral” Marketing
  • Understanding the Conversation Online Between Consumers – Focusing on Blogging
  • Understanding the ROI with Community Marketing

Though I like going to the conferences that focus mainly on tactics and execution, one that is all about measuring ROI is really exciting.

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