This is a customer service success story that has to be shared.
We (CloudLock) are going to be presenting at the Gartner ITXPO in Orlando next Wednesday, and although we originally decided not to get conference schwag to give out at the show, we changed our minds last Thursday. We’re a startup. It’s our right.
Anyway, we decided we had to get custom USB drives that have our logo and PDFs of our case studies, whitepapers, etc. They had to be cool. And we needed 100 of them by this Friday. No, wait. 200. No, 100 is fine. My colleague Ann did a few google searches, and found Flashbay.
From the moment she spoke with them, she was impressed. They had great designs, could get them to us before our super aggressive deadline, and responded incredibly quickly each time we had a question.
And they did one other thing that impressed us: they told us that we’d have them by 10:30 AM on Thursday. They showed up a full day early. That’s what they call over delivering.
Here’s the final product:
Note: I have no affiliation with Flashbay whatsoever. I don’t know anyone there. But I like sharing stories about customer service done well, and if you’re a company that needs flash drives, these guys are awesome.
